rajabaji's Privacy Policy
Your personal information is very important to us. This document explains in detail how rajabaji collects, stores, and protects your information.
rajabaji ("we" or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") tells you what information is collected about you when you use our website or open an account, and how that information is used and stored.
This policy is linked to our terms and conditions and both should be read together. By accessing or continuing to use the platform, you confirm that you accept all the terms of this policy. Our services are for persons aged 21 or above only.
1. Information Collection and Sources
rajabaji collects your information in several ways. The types of information collected and their sources are described in detail below.
Information Collected at Registration
When you open an account with rajabaji, we collect the following information:
- Full name, date of birth, and national identity card details
- Mobile number and email address
- Bangladeshi mobile banking details (bKash, Nagad, Rocket, Upay numbers)
- Bank account details (where applicable)
- Information provided through OTP verification
Automatically Collected Information
When you use our website or mobile app, some information is collected automatically through technical means:
- IP address and device identification details
- Browser type, language, and version
- Page visit logs, click patterns, and session duration
- Information obtained through cookies and similar tracking technologies
- Transaction history — deposits, withdrawals, and betting activity
Information Received from Third Parties
In some cases, for the purpose of identity verification or fraud prevention, we may receive a limited amount of information from authorised third-party verification agencies. This information is used only to confirm your identity and is not processed for any other purpose.
2. Purpose of Information Use
rajabaji processes your information only for specific, lawful, and clear purposes. The table below describes each purpose and the relevant information involved.
| Purpose of Use | Applicable Information |
|---|---|
| Account creation and management | Name, mobile number, email, date of birth |
| Transaction processing (deposits and withdrawals) | Mobile banking and bank account details |
| Providing customer support | Contact details, description of issue |
| Fraud and misuse prevention | IP address, device information, transaction logs |
| Managing bonuses and promotional offers | Account activity, deposit history |
| VIP membership and rewards management | Betting history, cashback calculations |
| Platform development and analytics | Browsing logs, usage statistics |
| Implementing responsible gaming policy | Betting patterns, login activity |
Marketing and Communication
Based on your consent, rajabaji may send new offers, bonuses, or promotional information to your mobile number or email. You can turn off this communication at any time from your account settings. However, service-related messages (such as transaction confirmations or security alerts) will continue to be sent.
3. Information Storage and Security
Retention Period
Information is retained for the entire period your account is active and, after the account is closed, for as long as required to meet applicable legal obligations. Transaction records are generally kept for at least five years from the date the account is closed. Analytical data may be retained in anonymised form for a longer period.
Technical Security Measures
rajabaji takes the following technical measures to protect your information:
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form in the database
- Regular security audits and vulnerability assessments are conducted
- Firewall and access control systems to prevent unauthorised access
- A minimum necessary access policy is followed for internal staff
Response to Data Breaches
If there is ever a risk to the security of your personal information, rajabaji will take prompt action and notify affected users in a timely manner. If you notice any suspicious activity, you can report it directly to our support team.
4. Information Sharing Policy
rajabaji does not sell your personal information to any third party for commercial purposes. However, limited information sharing may be necessary in certain circumstances.
With Service Providers
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technology services. These partners receive only the information necessary to carry out their specific tasks and are required to follow our privacy standards.
For Legal Obligations
If disclosure of information is required as part of a court order, government investigation, or other legitimate legal process, rajabaji is obliged to do so in accordance with the law. Such disclosure is always limited to the minimum information necessary.
International Data Transfers
Some information may be processed on international servers for game services (such as delivering content from studios like Pragmatic Play, Evolution, PG Soft, JILI, etc.) and technology infrastructure needs. In such cases, all relevant organisations provide adequate data protection guarantees.
5. Cookies and Tracking Technologies
Use of Cookies
The rajabaji website uses cookies — these are small text files stored in your browser. The purposes of cookie use are:
- Essential cookies: Keeping login sessions active, managing security tokens
- Functional cookies: Remembering language preferences and theme settings
- Analytical cookies: Analysing user behaviour to improve the service
- Marketing cookies: Managing relevant advertisements and promotions (based on consent only)
You can disable non-essential cookies by changing your browser settings, though this may limit some features.
Third-Party Tracking
Third-party technologies may be used on our site for analytics and performance monitoring. These tools collect anonymous statistics and never share personally identifiable information with other sites.
6. Your Rights and Controls
rajabaji believes you should have meaningful control over your own information. Your main rights are listed below.
Right to Access and Correct Information
You can view the information stored in your account and correct any inaccurate details at any time. Some information can be updated directly from account settings; others may require assistance from the support team.
Right to Delete Information
After closing your account, you may request deletion of your personal information. However, information that is legally required to be retained (such as transaction records) must be kept for a specified period.
Right to Object to Processing
You may object to and withdraw consent for marketing communications or analytical use at any time. This does not affect the lawfulness of any prior consent-based processing.
Right to Data Portability
You may request a copy of the information rajabaji holds about you in a structured format. Such requests will be fulfilled within a reasonable time of receipt.
To play responsibly and keep your account activity in check, read our responsible gaming guidelines — they contain detailed information on self-exclusion, setting limits, and account management.
7. Minor Protection
rajabaji's services are solely for persons aged 21 and above. We do not knowingly collect any information from persons under 21. This is ensured through age verification at the time of registration. If we become aware that someone under 21 has created an account, that account and all associated information will be cancelled immediately.
8. Policy Changes and Updates
How Changes Are Made
rajabaji reserves the right to change or update this privacy policy at any time. Users will be informed of significant changes via email or a notice on the platform. Continuing to use the platform after changes means you have accepted the updated policy.
Previous Versions
Previous versions of the policy may be obtained on request through customer support. Each version carries an update date, which is shown at the top of the page.
For detailed terms regarding this policy and the use of our services, you may read our about us page — it contains a summary of rajabaji's goals, values, and operations.
Last Updated: This privacy policy was reviewed and updated in January 2025. The next scheduled review is July 2025.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, contact us directly. Our support team is available 24/7 in Bengali and English. For general questions, you may also visit our frequently asked questions (FAQ) section.
Privacy-Related Contact
Complaints Process
If you have a complaint about how your information is handled, please contact our support team first. We always aim to resolve issues directly.